Modern Casino Management

Many casinos do not have clocks, because a clock would be a fire hazard. Instead, casinos use gaudy floor coverings and bright colors on the walls, which create an uplifting, stimulating environment. They are also known to offer free drinks and cigarettes to big bettors. A casino does not make any profit when you lose. Regardless of how much you win or lose, the casino has a mathematical expectation of winning, so you can never win more than you spend.

Technology is a vital part of modern casino management. Video cameras and computers monitor casino games, and casinos regularly employ “chip tracking” devices. These systems allow casinos to track wagers on roulette wheels minute by minute. They also monitor the number of players in a game to reduce the possibility of cheating. Enclosed versions of some games, such as video poker, allow players to bet by pressing buttons rather than dealing with dealers. This helps ensure that casino staff are able to keep track of all players.

In addition to the latest technologies, casinos focus on customer service. A casino’s staff is trained to provide perks to encourage and reward its loyal customers, primarily through comps. These bonuses are free items and services provided to casino patrons. The 1970s saw Las Vegas casinos become famous for offering cheap buffets, free show tickets, and discounted travel packages. The goal of this strategy was to increase the amount of people going to Las Vegas. The casino’s gambling revenue was a result of the volume of people visiting the city.