How Casinos Keep Their Patrons Happy


While many people think of casinos as seedy backroom gambling parlors that ooze with a sense of danger, large casino pavilions are designed to make patrons feel safe and welcome. They offer a range of food and entertainment options in an atmosphere that is monitored by security staff and police, and they usually provide a shuttle bus service to get patrons to and from their hotel.

Most importantly, they are fun! While there are certainly some people who visit a casino because they are addicted to gambling, most simply want to have a good time. That’s why casinos are designed to be visually appealing and exciting, using a wide range of colors and interesting shapes to draw in the crowds. They also have a variety of games, from classic table games like blackjack to slot machines, all of which have been designed with the goal of keeping players engaged.

Casinos use a variety of tricks to influence their audience’s behavior, including scent and sound. They waft scented oils through their ventilation systems to help patrons relax and feel comfortable, and they use the sounds of coins clinking and music to create a feeling of joy and euphoria that keeps people playing for hours at a time. They even remove windows and clocks from their gaming areas so that players don’t realize how much time has passed while they are on the casino floor.

While demographics are helpful to understand what kind of audience a casino attracts, they do not tell marketers anything about the motivations or pain points that drive consumer behavior. That’s why, instead of relying solely on demographic data to drive their marketing efforts, casinos should focus on understanding what their audiences are looking for. They can do this by creating a social media campaign that features pictures and video testimonials from happy winners and guests, as well as providing easy ways for patrons to share their experiences on social media.